Customer Service Representative
Company: Express Employment Professionals Laguna Hills, CA
Location: Aliso Viejo
Posted on: July 30, 2022
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Job Description:
Job Description Express Employment Professionals in Laguna Hills
is looking for a Customer Service Representative for a Manufacturer
located in Aliso Viejo. The pay rate is $20-$22 per hour and the
schedule is Monday-Friday. This is a full-time, evaluation-to-hire
position with long-term opportunities for the right candidate.
ESSENTIAL FUNCTIONS OF POSITION Customer Service Job Functions:
Processes all incoming Customer orders for all Company product
lines. Receives manages and follows up all incoming Customer calls
and emails across all product lines. Contributes to the development
and maintenance of standards, policies, and procedures regarding
assigned sales territories, regions, and international
distributors. Responsible for maintaining current, accurate
Customer database input into all Company database platforms.
Manages inbound Customer inquiries and communications as required
and provides follow-up communication to Customers as needed.
Receives manages and follows up on all incoming correspondence or
calls from salesforce and distributors as Management directs.
Receives manages and processes all Customer requests for Return
Goods Authorization (RGA), as directed by Sales and Marketing.
Resolves product or service problems by clarifying the Customer's
complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.
Function as a backup for international order processing. Provides
Finance information on new customers requesting opening accounts.
Proactively maintains company database in Company Customer
Relationship Management (CRM) software, as directed by Management.
Contributes to team effort by accomplishing related results as
needed and directed by management. ADDITIONAL SKILLS -- Must have
very good computer skills, including the usage of MS Office Suite.
-- Advanced Excel skills required -- Experience with an ERP
software preferred -- Must possess excellent organizational,
communication, and writing skills -- A track record of proven
success in previous work experience is necessary -- A self-starter
who is highly motivated to excel -- Full COVID-19 vaccination
required Please apply online at: expresspros.com/lagunahillsca. And
send resumes to: jobs.lagunahillscaexpresspros.com. Company
Description We differentiate our employment firm from others
because our long-term goal is at the heart of our company's vision,
to help as many people as possible find good jobs by helping as
many clients as possible find good people. We truly believe we are
doctor's of hope and are here to help people find the job that
matches their skill sets and experience and will offer additional
resources for people to obtain new skill sets.
Keywords: Express Employment Professionals Laguna Hills, CA, Aliso Viejo , Customer Service Representative, Sales , Aliso Viejo, California
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