Customer Service Representative

Company: Express Employment Professionals Laguna Hills, CA
Location: Aliso Viejo
Posted on: July 30, 2022

Job Description:

Job Description Express Employment Professionals in Laguna Hills is looking for a Customer Service Representative for a Manufacturer located in Aliso Viejo. The pay rate is $20-$22 per hour and the schedule is Monday-Friday. This is a full-time, evaluation-to-hire position with long-term opportunities for the right candidate. ESSENTIAL FUNCTIONS OF POSITION Customer Service Job Functions: Processes all incoming Customer orders for all Company product lines. Receives manages and follows up all incoming Customer calls and emails across all product lines. Contributes to the development and maintenance of standards, policies, and procedures regarding assigned sales territories, regions, and international distributors. Responsible for maintaining current, accurate Customer database input into all Company database platforms. Manages inbound Customer inquiries and communications as required and provides follow-up communication to Customers as needed. Receives manages and follows up on all incoming correspondence or calls from salesforce and distributors as Management directs. Receives manages and processes all Customer requests for Return Goods Authorization (RGA), as directed by Sales and Marketing. Resolves product or service problems by clarifying the Customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Function as a backup for international order processing. Provides Finance information on new customers requesting opening accounts. Proactively maintains company database in Company Customer Relationship Management (CRM) software, as directed by Management. Contributes to team effort by accomplishing related results as needed and directed by management. ADDITIONAL SKILLS -- Must have very good computer skills, including the usage of MS Office Suite. -- Advanced Excel skills required -- Experience with an ERP software preferred -- Must possess excellent organizational, communication, and writing skills -- A track record of proven success in previous work experience is necessary -- A self-starter who is highly motivated to excel -- Full COVID-19 vaccination required Please apply online at: expresspros.com/lagunahillsca. And send resumes to: jobs.lagunahillscaexpresspros.com. Company Description We differentiate our employment firm from others because our long-term goal is at the heart of our company's vision, to help as many people as possible find good jobs by helping as many clients as possible find good people. We truly believe we are doctor's of hope and are here to help people find the job that matches their skill sets and experience and will offer additional resources for people to obtain new skill sets.

Keywords: Express Employment Professionals Laguna Hills, CA, Aliso Viejo , Customer Service Representative, Sales , Aliso Viejo, California