Professional Services Consultant
Company: Phocas Software
Location: Aliso Viejo
Posted on: June 24, 2022
Job Description:
Job DescriptionPhocas is a software provider that is committed
to helping people feel good about using data. Phocas offers
solutions for analytics that work seamlessly together to help
businesses report, budget and act faster by putting data in the
hands of decision makers. Our Business Intelligence, Budgeting &
Forecasting and Financial Statements products help bring together
organizations most useful data from an ERP and other business
systems and presents it in a way that makes it easy to analyze by
anyone.To put it in a nutshell, weve got a great product, loyal
customers and a happy team! We hire really smart people who are
incredibly curious and passionate about alleviating customers pain,
but also about changing people's lives through how they do their
job!POSITION SUMMARYAs a Professional Services Consultant, you will
be an essential part of a dynamic organization and will help
clients maximize their value in the product. You will be a creative
problem solver who has a willingness to embrace a variety of work
ranging from simple to complex. The Professional Services
Consultant will be a progressive resilient team member who manages
multiple projects while ensuring complex issues are resolved and
that all client and team expectations are exceeded with a high
degree of efficiency and effectiveness.Key Responsibilities
- Delivering exceptional service and support to resolve cases
relating to implementation, enhancements, or changes to client
Phocas environments to the end users satisfaction via remote
connection or other means.
- Scoping projects by gathering technical and business
requirements and understanding timelines and deliverables.
- Ensuring deliverables and quality of service are met on time
and in scope by working collaboratively with all stakeholders to
ensure smooth delivery of work.
- Creating services that are repeatable and supportable.
- Collaboratively work with other teams to ensure provide
insights and ongoing customer satisfaction.
- Identifying opportunities for increasing ongoing revenue
through upselling.Requirements
- Bachelor's Degree in Computer Engineer, Computer Science,
Information Systems or similar area of study
- 2-3 years of providing sound technical services to customers
ideally from within a Saas/ software professional services or
consulting environment. Similar, previous technical experience
particularly working with BI software and experience in integrating
software with existing systems across several technologies and
associated applications.
- Strong hands on and working application experience querying
with SQL.
- Strong project management skills.
- Detailed communication skills, with the ability to interpret
customer requests and communicating technical information to
non-technical stakeholders.
- Able to be agile, embrace change and pivot when
necessary.(Annual Salary Range: $70,000 to $110,000)BenefitsFun /
Fulfilling: Awesome culture and meaningful work!
- Autonomy: Trusted to follow your passion and make it your
own
- Growth: Opportunity to be more for you and the business
- Wellness: We believe in a real work life balance and have a
strong family orientated cultureIn addition to a fun and fulfilling
team and environment, other benefits provided include:
- 401(k) match
- Company paid medical, vision and dental with buy-up
options
- Generous time off - 20-vacation days and 10-sick days plus
generous company holiday schedule
- Remote work availableThese 3 words are what Phocas endeavors to
provide to our employees and underpins everything we do.Phocas is
an Equal Employment Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, national origin, sexual orientation, gender
identity, disability and protected veterans status or any other
characteristic protected by law.#LI-TD1
Keywords: Phocas Software, Aliso Viejo , Professional Services Consultant, Professions , Aliso Viejo, California
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