Customer Care Representative

Company: Surface Experts
Location: Aliso Viejo
Posted on: May 18, 2023

Job Description:

Base Salary plus Unlimited Commission

Do you get excited about growing with a new business? Do you value autonomy and yet can thrive in accountability? At Surface Experts, we believe in a culture of caring for our employees and helping them succeed in life.

As a Surface Experts Sales Representative, your job is to find and build relationships with customers who work in property management and facilities maintenance. Our services are unique, so it will be your job to educate and build trust with our customers. We are looking for someone who lives out our core values of Serving Others, Being a Problem Solver and Trusting the Process.

Job Benefits:

• Competitive salary with unlimited commission on gross sales.
• Paid holidays and accruable vacation.
• A company car/ allowance for commuting and job duties.
• Bonus potential from day one!
  
  Job Duties and Responsibilities:
  
  Meeting with 10-15 contacts a day.
  
  • On-site visits, phone calls and email follow-ups
  • In a variety of industries including Property Management, Hotels, Movers, Builders... etc.
    Maintaining and expanding existing Customer relationships
    
    • Educating on Surface Experts capabilities and limitations
    • Enjoys working with people
    • Validating level of Customer satisfaction and opportunities to improve
    • Earning the trust with our Customers
      Working within a sales team and process
      
      • Memorizing sales scripts and role-playing practice
      • Documenting sales activities in CRM; from lead to work order and all steps in between
      • Reporting accurately and weekly
        Brainstorming to find new leads and opportunities
        
        Required Qualifications:
        
        • Sales experience; specifically, cold-calling and/or B-to-B sales
        • Goal-oriented, self-starter, and energetic
        • At least 25 years of age, licensed to operate a passenger car and have a clean driving record
        • Professional, caring and service-minded
        • Readiness to work with a metrics-based, process-driven sales team
          
          Preferred Skills:
          
          • General working knowledge of property and/or construction industry
          • Experience using CRM tool and process
          • Experience working in base + commission environment
            
            Compensation: $45,000.00 - $100,000.00 per year
            
            About Surface Experts
            
            Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors, Countertops, Bathtubs, Cabinets, Appliances, Furniture, Elevator Panels ... Almost Everything!. We pride ourselves in our ability to provide incredibly fast service, while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products, resulting in a durable and appealing repair all provided with a smile.
            
            • Most repairs are simple and smaller than a dinner plate, yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time, money and wasted materials that end up in a landfill.
            • Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours.Our Mission
              
              Our mission is to develop outstanding teams by investing in strong relationships. Together we work to solve our customers' problems by reducing the waste of time, money and materials which end up in landfills.
              Our Vision
              
              To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
              Core Values
              
              Serve Others
              
              • Put Relationships First
              • No Jerks
              • Be Humble
                Be a Problem Solver
                
                • Be Curious
                • Seek to Understand the Cause of the Problem
                • Work Smart
                • Constantly Improve
                  Trust the Process
                  
                  • Be Organized
                  • Be Teachable
                  • Put Business Needs Above Personal Wants
                    
                    This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Surface Experts Corporate.

Keywords: Surface Experts, Aliso Viejo , Customer Care Representative, Other , Aliso Viejo, California