Customer Support Representative Level 1

Company: Transcepta
Location: Aliso Viejo
Posted on: March 19, 2023

Job Description:

Job Description This is an in-office position located in Aliso Viejo, CA. Our rapidly growing team is looking for new members to join our Customer Support group. We are seeking high-energy candidates who are passionate about customer success. You will be responsible for front-line customer-facing support for suppliers using the Transcepta service. Job scope and responsibilities:

• Act as front-line support for our supplier community
• Answer inbound phone calls from suppliers transacting with the Transcepta platform
• Manage inbound tickets submitted from our help site and respond via chat, email, and phone
• Track and maintain your tickets to closure
• Proactively report any issues to our Product team
• Maintain detailed case history in our case track system
• Document processes and best practices as required Experience and education:
  • High school diploma required; associate degree or college degree preferred
  • Minimum of 1-year experience in a customer support role (preferably in technology)
  • Aptitude for learning new technologies quickly
  • Excellent written and verbal communication skills, with an emphasis on listening
  • Must be able to juggle being on the phone and using multiple online system interfaces to locate information
  • Ability to deal effectively with people while maintaining a professional and positive attitude
  • Understanding of invoice and purchase order document formats is a big plus
  • Experience with Salesforce CRM is a big plus To be considered for employment, applicants must be authorized to work lawfully in the United States and do not now, or in the future, require work visa sponsorship (such as an H-1B visa). Company Description Transcepta is the leading global supplier network. With cutting-edge supplier on-boarding programs, revolutionary technology, and free membership for all suppliers, Transcepta connects customers with all of their suppliers, faster than any other network. Transcepta provides accounts payable and procurement professionals with industry-leading procure-to-pay (P2P) solutions in the cloud, including e-invoicing, spend management, VAT compliance, supplier information management, supplier enablement, supply chain financing, and dynamic discounting. Businesses collaborate and transact electronically over the Transcepta Network to reduce costs, communicate more efficiently, and make their relationships more productive. Since 2005, Transcepta has connected the global supply chain and processed millions of transactions to become the fastest-growing supplier network. by Jobble

Keywords: Transcepta, Aliso Viejo , Customer Support Representative Level 1, Other , Aliso Viejo, California