Specialist, Training & Development, Sr

Company: Carrington Mortgage Services
Location: Aliso Viejo
Posted on: March 15, 2023

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

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• Proactively conducts technical and non-technical, in-person and virtual training leveraging technology to provide success in an employee's current role and/or desired role. Ensures employees across the country and in multiple time zones have a position training experience.
  
• As a part of the learning environment, coaches employees on how to be successful when engaging with other team members, customers and management.
  
• Engage in learning through train-the-trainer process and self-development to expand the quantity or instructional content which can be facilitated on multiple subjects to multiple markets (understanding marketed specificity) and to one or more business lines.
  
• Provides evaluative, constructive feedback to other Trainers to ensure employees; future success resulting from training sessions. And other forms of learning. May also provide constructive feedback on process, delivery, and desired results to SMWs and/or other Trainers.
  
• May work in the business unit and assist members and/or observe and coach employee's on-on-one to improve performance. Coaching employees may include observation, feedback and engaging employees to participate, take action, and commit to change.
  
• Perform other duties as assigned.
  
  ESSENTIAL KNOWLEDGE, SKILLS, ABILITIES, AND COMPETENCIES:
  
  
• Excellent verbal and written communication skills
  
• Strong organizational skills and collaboration skills
  
• Computer literacy and proficiency with Microsoft Office applications (MS Word, Excel, and PowerPoint)
  
• Solid track record and proven ability to work with all levels of management
  
• Strategic thinker with the ability to align programs and projects with Carrington's mission and vision
  
• Team player who enjoys collaborative work as well as individual responsibilities
  
• Strong customer service orientation and high attention to detail
  
  EDUCATION, EXPERIENCE AND/OR LICENSES:
  
  
• Bachelor's college degree or equivalent combination of education and experience.
  
• Six (6) plus years of experience in a Trainer role in similar or related the industry or business unit in the functional area(s) training on.
  
  
  

Keywords: Carrington Mortgage Services, Aliso Viejo , Specialist, Training & Development, Sr, Other , Aliso Viejo, California