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Specialist, Training & Development, Sr

Company: Carrington Mortgage Services
Location: Aliso Viejo
Posted on: March 15, 2023

Job Description:


  • Proactively conducts technical and non-technical, in-person and virtual training leveraging technology to provide success in an employee's current role and/or desired role. Ensures employees across the country and in multiple time zones have a position training experience.
  • As a part of the learning environment, coaches employees on how to be successful when engaging with other team members, customers and management.
  • Engage in learning through train-the-trainer process and self-development to expand the quantity or instructional content which can be facilitated on multiple subjects to multiple markets (understanding marketed specificity) and to one or more business lines.
  • Provides evaluative, constructive feedback to other Trainers to ensure employees; future success resulting from training sessions. And other forms of learning. May also provide constructive feedback on process, delivery, and desired results to SMWs and/or other Trainers.
  • May work in the business unit and assist members and/or observe and coach employee's on-on-one to improve performance. Coaching employees may include observation, feedback and engaging employees to participate, take action, and commit to change.
  • Perform other duties as assigned.


  • Excellent verbal and written communication skills
  • Strong organizational skills and collaboration skills
  • Computer literacy and proficiency with Microsoft Office applications (MS Word, Excel, and PowerPoint)
  • Solid track record and proven ability to work with all levels of management
  • Strategic thinker with the ability to align programs and projects with Carrington's mission and vision
  • Team player who enjoys collaborative work as well as individual responsibilities
  • Strong customer service orientation and high attention to detail


  • Bachelor's college degree or equivalent combination of education and experience.
  • Six (6) plus years of experience in a Trainer role in similar or related the industry or business unit in the functional area(s) training on.

Keywords: Carrington Mortgage Services, Aliso Viejo , Specialist, Training & Development, Sr, Other , Aliso Viejo, California

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