Case Support Specialist I

Company: NeoGenomics
Location: Aliso Viejo
Posted on: March 6, 2023

Job Description:

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to become part of a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.NeoGenomics is looking for afull-time Case Support Specialist Iwho wants to continue to learn in order to allow our company to grow. We want someone to join our organization who is dedicated to their work and a standout colleague.Shift: Tuesday-Saturday, 7:00am-3:30pm(First month training period will be 9:00am-5:00pm)Nowthatyouknowwhatwe'relookingforintalent,letustellyouwhy you'd wanttoworkatNeoGenomics:As an employer, we promise to provide you with a purpose driven mission in which you have the opportunity to save lives by improving patient care through the exceptional work you perform. Together, we will become the world's leading cancer reference laboratory.Position Summary:As aCaseSupport Specialistyou will be responsible for the coordination of patient case logistics to ensure operational turnaround times for each case are in compliance with departmental standards and that Pathologist and client expectations are met. This position is in charge of prioritizing, monitoring, and following up on cases and requests throughout the day to ensure cases are being handled in a timely fashion. If Pathologists want add-on tests to the original you will be the contact and handler of such requests.Responsibilities:---Prioritize and monitor cases throughout the day, providing status updates as required.---Assess caseloads and distribute cases to Pathologists---Act as liaison between the Pathology Department and other departments (Client Services, Lab Operations, Sales, and Marketing), providing appropriate, prompt and accurate response to any request.---Follow up on requests from the Pathology Group.---Troubleshoot missing or delayed cases and find solutions to discrepancies.---Facilitate add-on test requests for Pathologists.---Monitor and manage daily send out of consult cases to consultants.---Monitor, collect, and transport cases to and from labs/path support/pathologist offices---Other duties as assignedEducation:Associate degree or Bachelor's degree in science field preferred. Prior work experience will also be taken into consideration.Experience:Minimum of 1 year of experience in the medical field or clinical laboratory highly preferred.Qualification Requirements:

• High degree of proficiency and learning agility as it relates to databases and software applications as well as use of Microsoft Office programs.
• Good typing and data entry skills.
• High level of accuracy and attention to detail.
• Excellent oral and written communication skills, including very good writing and proofreading capabilities.
• Demonstrated problem solving skills with a mindset towards solutions is required.
• Must be able to work in a team as well as be able to work independently and be self-motivated
• Must be able to lift up to 50 pounds

Keywords: NeoGenomics, Aliso Viejo , Case Support Specialist I, Other , Aliso Viejo, California