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Help Desk Support Specialist I

Company: Ambry Genetics
Location: Aliso Viejo
Posted on: June 24, 2022

Job Description:

Title: Help Desk Support Specialist ILocation: Onsite (Local candidates preferred)Job OverviewThe Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner. You will join a talented team of Help desk support representatives with strong technical and troubleshooting skills that can deliver quick turn arounds.Position Duties and Responsibilities:

  • Taking and completing tickets in a timely and professional manner. Troubleshooting, updating, following up, and escalating tickets as needed.
  • Answering support calls that come into the Helpdesk through our support line. Ensure all phone calls are logged into the ticketing system. Participating in after hours on call rotation.
  • Image Laptops, Desktops, and Mac's while maintaining proper inventory.
  • Work on different projects and tasks that are handed down from management.
  • Setup office and cubicle areas with the proper IT equipment.
  • Prepare and ship out new and replacement equipment for current and new employees.
  • Possess ability to work independently with minimal instruction.
  • Diligently perform continuous learning in all technologies to be kept up-to-date to ever changing advances across all IT field breadthPosition Requirements:
    • Minimum High School Diploma.
    • A+ Certification or educational equivalent
    • N+ Certification or educational equivalent.
    • Experience with Windows and MAC OS.
    • Experience in Office 365 applications.
    • At least 1 year of IT experience or educational equivalent.
    • Must be able to work onsite and in a laboratory environment.
    • Must be able to lift 30 pounds or more.
    • Must be willing to work overtime.

Keywords: Ambry Genetics, Aliso Viejo , Help Desk Support Specialist I, Other , Aliso Viejo, California

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