Intake Counselor - Call Center - Per Diem - 12hr

Company: Aliso Ridge Behavioral Health & Anaheim Community
Location: Aliso Viejo
Posted on: May 16, 2022

Job Description:

Job DescriptionPOSITION TITLE: Intake Counselor- Call CenterREPORTS TO (TITLE): Regional Director of IntakeEMPLOYEE PAY STATUS: Non-ExemptDESCRIPTION OF POSITION:To assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs.KEY RESPONSIBILITIES:

• Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.
• Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or assessments to determine needs of treatment.
• The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
• Facilitates the patient's access to the appropriate level of care and setting.
• Establishes and maintains effective working relationships with patient services counselors and coordinators, intake department, physicians and health professional affiliates, healthcare facilities, and nursing staff.
• Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person and documenting such on a call sheet and scheduling assessment as clinically appropriate.
• Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
• Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
• Assesses need for involuntary hospitalization evaluation and contacts county crisis team, law enforcement and others.
• Enters the data of calls and assessments in the computer system in a timely manner.
• Assists clients who are not admitted into a program with follow-through of clinical referrals and recommendations.
• Provides pertinent clinical information to physician and program staff who will be reviewing the patient to ensure a smooth transition for the patient.
• Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.
• Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
• Maintains knowledge of legal guidelines pertaining to EMTALA/COBRA and abuse/neglect reporting.
• Communicates with managed care organizations to obtain insurance benefits and pre-authorizations in a timely manner.
• Stays abreast of organization's programs and services.RequirementsEducation and Licensing:
  • Bachelors/Masters degree in a related field or
  • Current state of California RN license, or
  • LVN, or
  • CADC/CATC, or
  • LMFT/AMFT/MFTi, or
  • LCSW/ACSW Knowledge and Experience:
    • 6 months experience in an acute psychiatric and/or substance use disorder setting (preferred)
    • 6 months experience in admissions or intake (preferred)
    • Familiarity with continuum of care and clinical terminology
    • Knowledge of DSM V diagnostic criteria
      • Current CPR certification within thirty (30) days of hire
      • Current CPI certification (or within 30 days of hire)Skills and Abilities:
        • Maintains confidentiality of patients at all times
        • Knowledge and skills in phlebotomy (preferred)
        • Knowledgeable of patient rights and laws pertaining to mental health
        • Assessment and intervention skills
        • Persuasive manner and skills in overcoming denial and resistance to treatment
        • Ability to concentrate on task in high traffic areas
        • Ability to deal with crisis and potentially combative patients while maintaining personal and emotional equilibrium.
        • Sensitivity to, and willingness to, interact with persons of various social, cultural, economic and educational backgrounds
        • Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
        • Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
        • Strong written and verbal communication skills
        • Ability to work independently and as part of a team
        • Good judgment, problem solving and decision-making skills
        • Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
        • Ability to work in a fast-paced, expanding organizationPhysical Requirements: While performing the duties of this job, this position is frequently required to do the following:
          • Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
          • Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
          • Give and follow verbal and written instructions with attention to detail and accuracy.
          • Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
          • Vision: see details of objects at close range.
          • Coordinate multiple tasks simultaneously.
          • Reach forward, up, down, and to the side.
          • Ability to stoop, lift, finger (pick, pinch or type and grasp)
          • Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
          • Lift up to twenty (25) pounds.BenefitsHealth InsuranceVision InsuranceDental Insurance401k Retirement PlanHealthcare Spending AccountDependent Care Spending AccountLife Insurance (Supplemental Life, Term and Universal plans are also available)Short and Long-Term Disability (with additional buy-opportunities

Keywords: Aliso Ridge Behavioral Health & Anaheim Community , Aliso Viejo , Intake Counselor - Call Center - Per Diem - 12hr, Other , Aliso Viejo, California