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Intake Counselor - Call Center - 12 hour Night Shi

Company: Aliso Ridge Behavioral Health & Anaheim Community
Location: Aliso Viejo
Posted on: May 15, 2022

Job Description:

Job DescriptionPOSITION TITLE: Intake Counselor- Call CenterREPORTS TO (TITLE): Regional Director of IntakeEMPLOYEE PAY STATUS: Non-ExemptDESCRIPTION OF POSITION:To assess the needs of prospective patients and phone callers and ensure their referral to the service or resource to best address those needs.KEY RESPONSIBILITIES:

  • Responds to telephone inquiries from persons seeking mental health care or information about mental health-related services.
  • Through a systematic process of interaction with patients, the patient's significant others, and the appropriate health care providers, collects and analyzes data regarding the patient's physical, psychosocial, environmental, self-care, educational, spiritual, cultural and anticipated discharge needs; determines patient's alcohol or drug toxicity; identifies signs of withdrawal; conducts screenings or assessments to determine needs of treatment.
  • The care and treatment of the patient are rendered in a competent manner and are based on current chemical dependency and psychiatric nursing/clinical knowledge and standards; care is evaluated against the goals and plan of care and is revised as needed and appropriate to the patient.
  • Facilitates the patient's access to the appropriate level of care and setting.
  • Establishes and maintains effective working relationships with patient services counselors and coordinators, intake department, physicians and health professional affiliates, healthcare facilities, and nursing staff.
  • Demonstrates good skills in assessing client's crisis and clinical indicators via phone and in-person and documenting such on a call sheet and scheduling assessment as clinically appropriate.
  • Prepares written report of assessment results in a timely manner (immediately following completed assessment) and includes recommendations for the level of care and treatment needs.
  • Makes appropriate interventions during assessments, and crisis situations with clients, family/friends and other professional staff.
  • Assesses need for involuntary hospitalization evaluation and contacts county crisis team, law enforcement and others.
  • Enters the data of calls and assessments in the computer system in a timely manner.
  • Assists clients who are not admitted into a program with follow-through of clinical referrals and recommendations.
  • Provides pertinent clinical information to physician and program staff who will be reviewing the patient to ensure a smooth transition for the patient.
  • Distributes documentation of admissions to the Business Office, Admitting Unit and the Utilization Review Department.
  • Maintains knowledge of the developmental tasks and sociological theories of pertinent age groups.
  • Maintains knowledge of legal guidelines pertaining to EMTALA/COBRA and abuse/neglect reporting.
  • Communicates with managed care organizations to obtain insurance benefits and pre-authorizations in a timely manner.
  • Stays abreast of organization's programs and services.RequirementsEducation and Licensing:
    • Bachelors/Masters degree in a related field or
    • Current state of California RN license, or
    • LVN, or
    • CADC/CATC, or
    • LMFT/AMFT/MFTi, or
    • LCSW/ACSW Knowledge and Experience:
      • 6 months experience in an acute psychiatric and/or substance use disorder setting (preferred)
      • 6 months experience in admissions or intake (preferred)
      • Familiarity with continuum of care and clinical terminology
      • Knowledge of DSM V diagnostic criteria
        • Current CPR certification within thirty (30) days of hire
        • Current CPI certification (or within 30 days of hire)Skills and Abilities:
          • Maintains confidentiality of patients at all times
          • Knowledge and skills in phlebotomy (preferred)
          • Knowledgeable of patient rights and laws pertaining to mental health
          • Assessment and intervention skills
          • Persuasive manner and skills in overcoming denial and resistance to treatment
          • Ability to concentrate on task in high traffic areas
          • Ability to deal with crisis and potentially combative patients while maintaining personal and emotional equilibrium.
          • Sensitivity to, and willingness to, interact with persons of various social, cultural, economic and educational backgrounds
          • Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint)
          • Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines
          • Strong written and verbal communication skills
          • Ability to work independently and as part of a team
          • Good judgment, problem solving and decision-making skills
          • Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others
          • Ability to work in a fast-paced, expanding organizationPhysical Requirements: While performing the duties of this job, this position is frequently required to do the following:
            • Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist-finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
            • Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
            • Give and follow verbal and written instructions with attention to detail and accuracy.
            • Perform complex mental functions and basic arithmetic functions; interpret complex laws, regulations, and policies; collect, interpret, and/or analyze complex data and information.
            • Vision: see details of objects at close range.
            • Coordinate multiple tasks simultaneously.
            • Reach forward, up, down, and to the side.
            • Ability to stoop, lift, finger (pick, pinch or type and grasp)
            • Sit or stand for minimum periods of one hour at a time and come and go from the work area repeatedly throughout the day.
            • Lift up to twenty (25) pounds.BenefitsHealth InsuranceVision InsuranceDental Insurance401k Retirement PlanHealthcare Spending AccountDependent Care Spending AccountLife Insurance (Supplemental Life, Term and Universal plans are also available)Short and Long-Term Disability (with additional buy-opportunities

Keywords: Aliso Ridge Behavioral Health & Anaheim Community , Aliso Viejo , Intake Counselor - Call Center - 12 hour Night Shi, Other , Aliso Viejo, California

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