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Titles Specialist ($2K Sign on Bonus!)

Company: Ally Financial
Location: Aliso Viejo
Posted on: January 15, 2022

Job Description:

General informationCareer areaLoan Administration/OperationsWork Location(s)15 Enterprise, Aliso Viejo, CARemote?NoRef #10353Posted DateWednesday, December 8, 2021Working timeFull-timeAlly and Your CareerAlly Financial only succeeds when its people do - and that's more than some clich-- people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?The OpportunityThe Titles Specialist is responsible for working collaboratively within a team environment to ensure that auto loan title processing is accurate, compliant, efficient, effective, and performed within established policies and procedures. The Titles Processor will verify and audit loan documents and title documents for accuracy, prepare documents to be submitted to the State DMV, perform notary functions, provide consistent and timely follow-up to customers and business partners, make outbound calls and take inbound calls, and perform other title processing related duties. Our ideal candidate will enjoy a fast-paced goal driven environment, be willing to multitask and perform multiple departmental functions, have strong phone skills, and be poised and professional at all times.Per Ally Policy Internal Candidates are not eligible to receive a sign-on bonus.The Work Itself

  • Verify and audit loan and title documents for accuracy
  • Prepare title and loan documents to be submitted to State DMV
  • Notarize title related documents
  • Provide outstanding customer service and meet service level agreements
  • Prepare documents to be returned to customers
  • Communicate with State DMV offices on various title resolution issues
  • Follow up with lenders for titles
  • Provide follow-up and resolution for active escalations with lenders and customers
  • Communicate effectively and build successful working relationships with teammates, business partners and other employees
  • Update customer files and records accurately
  • File paper titles, scan documents and other administrative department support as needed
  • Update internal processes to accommodate required state titling and form changes
  • Recommend new approaches, policies, and procedures to increase productivity and efficiency
  • Responsible for mitigating fraudThe Skills You Bring
    • High School diploma or equivalency required; College degree preferred
    • Previous experience working with automobile title processing preferred
    • Fast learner that can comprehend, retain, and implement required policies and procedures
    • Ability to thrive in a fast-paced work environment, work independently and as part of a team
    • Detail orientated with excellent time management skills
    • Must exude exceptional customer service
    • Must be comfortable talking on the phone with customers, peers, and business partners
    • Proficient in MS Office products (Outlook, Word, Excel, PowerPoint)
    • Ability to work overtime hours and Saturdays, as needed
    • This position requires the Specialist to successfully obtain a California Notary Public Commission within the time frame prescribed (Ally will pay for training and provide time to assist with completion)How We'll Have Your BackAlly's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation - or total rewards - extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:
      • Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
      • Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
      • Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
      • Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and childcare discounts.
      • Work-Life Integration: other benefits including LifeMatters - Employee Assistance Program, subsidized and discounted Weight Watchers - program and other employee discount programs.
        Who We Are:Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered, if not currently employed by Ally.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Keywords: Ally Financial, Aliso Viejo , Titles Specialist ($2K Sign on Bonus!), Other , Aliso Viejo, California

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