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Desktop Support Specialist

Company: VHL Technologies Inc
Location: Aliso Viejo
Posted on: January 15, 2022

Job Description:

Role: Desktop Support SpecialistLocation: Aliso Viejo, CA- Day one onsiteDuration: Full timeRole Description:The Desktop Support Technician's role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. This person will also be troubleshooting problem areas (in person, by telephone, or remote control) in a timely and accurate fashion and provide end-user assistance where required.Required Skills:Windows Operating Systems ExpertiseMicrosoft Office ProductsIntuneImagingScriptingActive DirectoryFamiliarization and experience with user profilesBasic Network troubleshooting and TCP/IP knowledgeProficient with iOS devices and Apple productsTime and Prioritization managementSCCMExperience with Windows 10, iOS devices, 0365, Anti-Virus S/W, and Bit Blocker, and ServiceNowMS Office SupportAble to read and understand technical manuals, procedural documentation, and OEM guidesExcellent knowledge of laptop, PC, and desktop hardwareHands-On hardware troubleshooting experienceResponsibilities:PC/Notebook OS Troubleshooting and repair or replacementUser profile and data backup and restorePrinter troubleshooting, support routing and follow-upiOS Device customization, iPhone, iPadProject Support/Mass Deployment of hardware and peripheralsSubmitting HW repair requests to vendors and follow-up, HP, Futura, Royce, etcResponds to tickets (Service Now) and or/escalations from the Service Desk (Tier 1)Works closely with other IT support teamsMay support/lead internal projects and/or initiatives as neededAttends weekly "Sync up Meetings" with Desktop Engineering and Tier 3 SupportSupport development and implementation of new laptop projects and new hardware installationsAssist in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs. Works with EUC Manager

Keywords: VHL Technologies Inc, Aliso Viejo , Desktop Support Specialist, Other , Aliso Viejo, California

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