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Hospitality Shift Lead/Manager - Full Time or Part Time

Company: Chick-fil-A Aliso Viejo
Location: Aliso Viejo
Posted on: May 3, 2021

Job Description:

Hospitality - Front of House Shift Lead/Manager

Chick-fil-A Aliso Viejo

26861 Aliso Creek Road

Aliso Viejo, CA 92656

Full Job Description

Chick-fil-A Aliso Viejo, CA

Chick-fil-A Aliso Viejo is seeking a passionate, engaged, and enthusiastic leader to make a difference in our teams and guests lives daily! As our Hospitality - Front-of-House Shift Lead/Manager you will work in a fast-paced business, with the opportunity to be a part of our high-performance leadership team.

We are seeking a developed leader to support the business by communicating, training, and coaching all team members on achieving service and revenue goals as a team. FOH Shift Lead/Manager oversees team members and shift leaders in the development of the business and in the continual pursuit of Operational Excellence while creating a positive work culture. FOH Shift Lead/Manager serves on the leadership team, is in constant contact with the other senior leaders, including our Owner/Operator, as to what is happening in their scope of responsibility while being responsible for the overall flow of the front of house. He/she is tasked with meeting and exceeding our high goals and standards.

Position Type: Full-Time or Part-Time

Our Manager Benefits:

  • Competitive Pay
  • Health Benefits*
  • Access to $2,500 scholarships
  • Free Meals while working
  • Bonus Program


  • Work with the Owner/Operator and other senior leaders as part of a high-performance leadership team to execute our business strategy
  • Achieve strategic, annual business results through focus and action on tactical monthly and quarterly objectives and tasks
  • Manage shifts to develop, oversee, and assign tasks and positions to all FOH team members & leaders
  • Oversee the overall dining experience at the front counter and drive thru
  • Works alongside other leadership to ensure appropriate daily and restaurant staffing levels and break policies
  • Responsible for FOH inventory and facilities management
  • Complete understanding of each key position in the front of house
  • Completion of all operational assessment tools throughout shift
  • Demonstrate knowledge of the brand and menu items
  • Maintain regular and consistent attendance and punctuality
  • Greet guests to make them feel comfortable and welcome
  • Follow Chick-fil-As operational policies and procedures
  • All other duties as assigned


  • Experience as a leader in the customer service industry
  • Proven ability to lead in fast-paced environments as part of a team
  • Must be able to meet the physical demands of the position which includes, but is not limited to, standing for up to 10 hours and lifting to 25lbs+
  • Basic computer competency
  • Self-leader committed to personal growth
  • Ability to multitask
  • Ability to work at a quick, yet efficient and thorough pace
  • Adaptable, dependable, and strong work ethic
  • Positive attitude
  • Willingness to step outside of job role to assist in other roles
  • Effective communicator
  • Customer service-oriented
  • Honors and encourages others to follow the visions and values of the restaurant


  • 18+ Years Old
  • Management: 1+ year (Required) restaurant experience
  • Serve Safe Manager certification (Preferred)


Serve Safe (Preferred)

*Health Benefit eligibility begins 1/1/2020 and after probationary period

Keywords: Chick-fil-A Aliso Viejo, Aliso Viejo , Hospitality Shift Lead/Manager - Full Time or Part Time, Other , Aliso Viejo, California

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