Client Relations Specialist, Vylla

Company: Vylla
Location: Aliso Viejo
Posted on: February 25, 2021

Job Description:

VyllaEEO/AAP EmployerCarrington is an Equal Opportunity Employer and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law.Client Relations Specialist, VyllaUS-CA-Aliso ViejoJob ID: 2021-11983Type: Regular# of Openings: 1Category: TitleVylla Title, LLCOverviewVylla Is REDEFINING The Home Buying Experience! At Vylla, it is our mission to ensure a wonderful experience for all customers and to achieve our mission of delivering real estate to home buyers across the United States. Join our team be part of leading the disruption in the home buying industry… What We Offer:• Comprehensive healthcare plans for you and your family. Plus matching 401k.• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal .• Customized training programs to help you advance your career .• Employee referral bonuses so you'll get the opportunity to work with friends (and get some extra cash in your pocket!).• Educational Reimbursement. Come join our team!ResponsibilitiesThe Client Relationship Specialist will be responsible for answering calls and emails from clients and notaries and resolving issues with orders from title clearance, closing, disbursements and policies and procedures. High level of client contact, sensitivity and resolution with a positive attitude. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. What you'll do:

• Answer and provide a resolution to a high volume of emails and phone calls.
• Work with available resources to resolve any title and closing related issues.
• Communicate issues to different internal departments to resolve customer issues.
• Provide accurate and timely communication of all updates, details, etc. to all parties involved in a transaction.
• Resolve problems regarding title delays, closing delays, disbursement delays.
• Perform data entry into multiple technology platforms.
• Perform other duties as assigned.QualificationsWhat you'll need:
  • High school diploma or equivalent work experience.
  • A minimum of five (5) years of national title/settlement experience.Exposure to multiple Title/Closing technology platforms.
  • Real Estate contract experience preferred. We are an Equal Opportunity EmploymentPI129772113

Keywords: Vylla, Aliso Viejo , Client Relations Specialist, Vylla, Other , Aliso Viejo, California