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Server

Company: Buffalo Wild Wings
Location: Aliso Viejo
Posted on: November 19, 2020

Job Description:

REPORTS TO (Title): --Hospitality Manager--DEPARTMENT: OperationsSTATUS CLASSIFICATION: ------Non-exempt--SUPERVISES: ----No formal supervisory responsibilitiesJOB PURPOSE:---- The primary purpose of this position is to create a unique and personal experience for Buffalo Wild Wing's Guests by enthusiastically and effectively presenting food and beverage options in an informative, friendly, and enthusiastic manner. --This role will focus their attention on Guests in the restaurant area of the restaurant.CORE JOB FUNCTIONS/RESPONSIBILITIES: Provide warm welcome to Guests upon arrival and personally engage Guests through conversations supporting current sports events and other promotional activity or Guest areas of interestEffectively present food and beverage options in an informative, friendly, and enthusiastic mannerRead table to provide a unique, personalized experience to Guests through personal connections and genuine interactions in a professional mannerInform Guests of specials and/or promotions(food and beverage), answer questions pertaining to the food and beverage menus, and be prepared to make suggestions to enhance the Guest's dining experience and increase ticket salesWrite Guest food orders on slips, memorize orders, and enter orders into Point of Sale system for transmittal to kitchen staffCheck Guest identification to ensure they meet minimum age requirements for consumption of alcoholic beveragesServe food and/or beverages to Guests to ensure an exceptional dining experienceCheck with Guests to ensure they are enjoying their meals and anticipate any need for --corrective action to ensure Guest satisfaction - Inform Managers as neededCorrectly enter all orders and requests into Point of Sale system for accurate inventory and communication with Heart of HouseApply expert knowledge of specs to make genuine recommendations for all menu itemsFollow steps of service and other CSP's (Company Standard Procedures)Remove dishes and glasses from tables or counters, and take them to the kitchen for cleaningCollect and accurately process Guest paymentsBus tables and ensure marketing materials and menus are positioned appropriately per CSP'sMAGNITUDE/SCOPE: [Identify areas that can be measured that can provide a reasonable indicator of the position size.]--Knowledge/Skills: [Depth and breadth of knowledge/expertise that is required to accomplish objectives and create value.-- Knowledge may be acquired through education or experience]Superior customer service and hospitality skillsKnowledgeable of proper sanitation, food safety, and security proceduresKnowledge of BWW food and beverage menu and ability to make suggestions to Guests to enhance dining experience and increase overall ticket salesKnowledgeable of current marketing initiatives and up-coming events to proactively inform Guests and invite them to returnExcellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized, positive and memorable dining experienceSkill in time management and organization with excellent attention to detailAbility to take direction and execute team and company objectivesBasic mathematical skills and the ability to handle money accuratelyBasic knowledge of Point of Sale systemsConflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problemsKnowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelinesConflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position--Freedom to Act: [Degree of autonomy and decision-making latitude in determining work activities and priorities.-- Is direction received frequent, regular or occasional?]Comply with all specs, quality standards, and department rules and procedures (CSP's)--Size and Complexity: [What problems and issues impact the job?-- Do solutions typically require consideration of several factors and require coordination or are problems and issues identified by following a set procedure? Does this position have financial responsibility e.g. operating budget or revenue that has direct impact on the Company?]Ability to follow specific service time and guidelines whiles at the same time engaging Guests and customizing their experience (CSP's)Ability to maintain a high degree of pace and intensity for an extended period of timeMust be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts--Interaction: [Nature and level of communication expected in the course of engaging key persons and/or groups within the organization]WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every GuestMaintain positive working relationships with all Team Members and managersWork as a contributing member of a team--External Relationships: [Nature and extent of relationships with outside incumbent's immediate area that are required to deliver results]WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and valueExplain menu items and terms and provide suggestions to Guests when askedEDUCATION/EXPERIENCE --RequiredMinimum of 18 years of ageCertifications to serve alcohol as dictated by the State and BWW policyPreferredPrior experience working as a server or in a customer service rolesPHYSICAL DEMANDS:The physical demands for this position are sits, stands, bends, lifts, and moves intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.--The duties of this position may change from time to time.-- Buffalo Wild Wings reserves the right to add or delete duties and responsibilities at the discretion of Buffalo Wild Wings or its managers.-- This job description is intended to describe the general level of work being performed.-- It is not intended to be all-inclusive.

Keywords: Buffalo Wild Wings, Aliso Viejo , Server, Other , Aliso Viejo, California

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