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Customer Service Representative (F/T, Day Shift)

Company: 1800 Battery
Location: Aliso Viejo
Posted on: November 23, 2022

Job Description:

We are seeking courteous and professional self-starters to join our team of Customer Service Representatives for our day shift. A successful candidate will have experience answering customer calls, utilizing company policies to solve customer issues, and sending customers to the appropriate department when necessary. This position will work independently during certain hours, and with a team at other times. Our Customer Service Representatives are often the first point of contact for customers' product issues, so we are looking for individuals with good listening and communication skills who can make quick and accurate decisions in a high volume call environment. General car battery/product knowledge is a plus, but is not required and can be trained.

Responsibilities:

* Provide a high level of customer service to end users while answering high volume inbound calls from customers.
* Answer questions about products and services offered.
* Interact with product providers to reserve products for field Roadside Technicians.
* Interact with field Roadside Technicians to provide product information and pickup location.
* Resolve customer concerns in a timely manner.
* Address customer charges in a fair and consistent manner.
* Handle incoming emails from customers.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Schedule:
* Day shift
* Monday to Friday

Education:
* High school or equivalent (Required)

Work Location: One location%58047475%

Keywords: 1800 Battery, Aliso Viejo , Customer Service Representative (F/T, Day Shift), Hospitality & Tourism , Aliso Viejo, California

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