Bartender
Company: Homewood Suites
Location: Aliso Viejo
Posted on: August 4, 2022
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Job Description:
The Bartender is responsible for greeting customers, taking
drink/food orders, mixing ingredients such as liquor, soda, water,
and sugar to prepare cocktails and other drinks, as well as serving
beer and other beverages, and completing transactions.ESSENTIAL
DUTIES AND RESPONSIBILITIES:Assist and approach all guests in a
sincere, courteous and service-oriented manner, and whenever
possible, goes the extra mile to ensure total guest
satisfaction.Learn guest s name and uses them to address them.
Remember regular guest s favorite drinks.Perform cashier duties
following both Stonebridge Companies and the Franchise standards,
while ensuring quality service and guest satisfaction.Thoroughly
and correctly set up the bar prior to opening; makes sure bar is
clean before and at the end of shift according to operational
policies and standards to ensure guest comfort and
satisfaction.Completes necessary side-work as per schedule, this
includes stocking and organizing all liquor, juices, glassware,
paper, wines, cut fruit, etc.Knowledgeable about all menu items and
beverages served, their garnish, contents and preparation methods.
Can answer guest s questions regarding such with confidence and
accuracy.Utilize suggestive selling techniques to increase check
averages.Must complete and maintain up-to-date alcohol serving
class, such as TIPS or other state approved classes.Adhere to all
local and national liquor laws.Check guest order prior to serving
to ensure that appearance, temperature and portions are
correct.Assist in maintaining beverage cost by reducing unnecessary
waste.To take and know inventory at all times and requisition daily
supplies as needed to ensure efficient operations.Take order
accurately and follow proper cashiering functions by
completing/closing guest checks and submitting information into POS
system.Follow prescribed procedures in serving liquor.Be
knowledgeable about the computer system to handle all guest
transactions.Pre-busses and busses all tables per standards and
prepares for future customers.Attend meetings/training as required
by management.Must be of legal age to serve alcoholic beverages,
according to local state laws.Maintains regular attendance, is
consistently on time, and observes prescribed work, break and meal
periods in compliance with standards.Maintains high standards of
personal appearance and grooming, which include compliance with the
dress code.Performs any other duties as requested by
supervisor.Reasonable accommodations may be made to enable
qualified individuals with disabilities to perform the essential
duties of the position.DESIRED COMPETENCIES, WORK SKILLS, AND
KNOWLEDGETo perform the job successfully, an individual should
demonstrate the following competencies. Other competencies may be
required.Associate demonstrates a high QUALITY of work:Demonstrates
accuracy and thoroughness.Monitors own work to ensure
quality.Provides the best possible service to clients and
customers.Associate demonstrates acceptable PRODUCTIVITY
standardsMeets or exceeds productivity standards.Produces adequate
volume of work efficiently in a specific time.Associate
demonstrates excellent CUSTOMER SERVICE SKILLSResponds to requests
for service and assistance.Demonstrates the desire and ability to
provide high quality service to both internal and external
customers.Solicits customer feedback to improve service.Associate
demonstrates INITIATIVEAsks for and offers help when
needed.Includes appropriate people in decision-making.Associate
demonstrates ACCOUNTABILITY for their job performanceTakes
responsibility for own actions.Performs work with little or no
supervision; works independently.Can be relied upon regarding task
completion and follow up.EDUCATION AND EXPERIENCE REQUIREMENTS:A
high school diploma or general education degree (GED); and/or
experience in a hotel or related field preferred.Completions of
Bartender's school or course preferred.Minimum of one year of
bartending experience preferred.Must complete and maintain
up-to-date alcohol serving class, such as TIPS or other state
approved classes.QUALIFICATIONSAbility to read and comprehend
simple instructions, short correspondence, and memos. Ability to
write simple correspondence. Ability to effectively present
information in one-on-one and small group situations to customers,
clients, and other employees of the organization.Ability to
interpret and perform basic math functions.Ability to interpret and
perform basic computer and POS system functions.WORK
ENVIRONMENT:Most work is conducted in an environment with
temperature control and natural and artificial light. There could
be frequent exposure to the outdoors.PHYSICAL DEMANDS:Must be able
to stand and/or walk for long periods of time.Must be able to lift
up to 50 lbs. on a regular basis.Our company does not discriminate
against its associates or applicants because of race, color,
religion, sex, pregnancy, national origin, ancestry, age, marital
status, sexual orientation, veteran status, physical or mental
disability or medical condition. Equal employment opportunity will
be extended to all persons in all aspects of the employer-associate
relationships, including recruitment, hiring, advancement,
compensation, benefits, training, promotion, transfer, discipline,
layoff, recall and termination. Every reasonable accommodation will
be made for disabled associates.Resumes and applications for
employment will be evaluated on the basis of qualifications to meet
the requirements of the position and ability to perform the
requirements of the position.
Keywords: Homewood Suites, Aliso Viejo , Bartender, Hospitality & Tourism , Aliso Viejo, California
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