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Customer Service Representative

Company: Resort Vacations Inc.
Location: Aliso Viejo
Posted on: July 31, 2022

Job Description:

Job Description The Member Services Representative will address member inquiries, questions and concerns in all areas including the purchase, enrollment and reservations; in person or on the telephone We are an established company in the Vacation Club Industry looking for a Member Services Phone Representative to add to our team at our corporate office in Mission Viejo. The ideal candidate will possess a great attitude, detail oriented, excellent phone skills, and the ability to see problems through positive resolution. About Us: Our passion is introducing families to a whole new way to spend future vacations. The beauty of our business is that we get the satisfaction of seeing the elation one has when they realize that those dream vacation can become a reality and for a lot less that one might think. Our focus is to build a long lasting and authentic relationship with our clients that deliver value to each of the families that join our club. Key Responsibilities: -- Communicate with members via phone calls and emails -- Answering member questions and/or issues -- Patiently helping members understand their membership -- Booking hotels for members to their desired location Requirements: -- Bilingual (Spanish / English) -- Phone Customer Service experience required -- Ability to multitask, prioritize and manage time effectively -- Intermediate computer skills -- General Geography knowledge -- Travel Industry is a plus but not required Position: Full-Time Days: Monday - Friday Office location: Mission Viejo Hours: 8am-5pm Pay: $16-$19 /hour Based on Experience Includes: Health Insurance & Vacation Discounts We are an Equal Opportunity / Affirmative Action Employer and does not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics.

Keywords: Resort Vacations Inc., Aliso Viejo , Customer Service Representative, Hospitality & Tourism , Aliso Viejo, California

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