Guest Services Supervisor - Homewood Suites - Aliso Viejo (Aliso Viejo, CA)
Company: Homewood Suites - Aliso Viejo
Location: Aliso Viejo
Posted on: January 5, 2022
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Job Description:
Guest Services Supervisor
ESSENTIAL DUTIES AND RESPONSIBILITIES:
-Work with Guest Services Manager to train and monitor front office
staff.
-Monitor Guest Service Scores daily and take action to improve
guest satisfaction through training, coaching and problem
resolution.
-Communicate with the Engineering and Housekeeping Departments
regarding any maintenance or guest room requests.
-Have full understanding of software system, assist with
reservations, and checking guests in and out of the hotel knowing
how and where to post all charges.
-Handle checks and credit cards received from the guests for
payment of hotel charges.
-Know daily room rate, room types, hotel amenities, and local
attractions, shops and restaurants.
-Assist the Guest Services Manager by handling special requests,
group blocking and unique circumstances.
-Maintain regular attendance, consistently be on time, and observe
prescribed work, break and meal periods in compliance with
standards.
-Maintain high standards of personal appearance, hygiene and
grooming, which include compliance with the dress code.
-Perform any other duties as requested by manager.
Reasonable accommodations may be made to enable qualified
individuals with disabilities to perform the essential
duties.
Keywords: Homewood Suites - Aliso Viejo, Aliso Viejo , Guest Services Supervisor - Homewood Suites - Aliso Viejo (Aliso Viejo, CA), Hospitality & Tourism , Aliso Viejo, California
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