-Responsible for hiring, training and managing the performance of
housekeeping staff and supervisors.
-Plans, organizes, and assigns the cleaning of all guest rooms and
-Monitors guest service scores via reports and guest comments for
cleanliness, addresses any issues immediately and implements
programs that meet or exceed brand benchmarks, in conjunction with
-Maintain accountability for all supervisors and room
-Ensures that all housekeeping team members have been thoroughly
trained and are consistently following service standards and
-Provide current and prospective team members with information
about company policies and job duties.
-Develops and executes incentives and programs that promote
positive team members relations.
-Develops weekly staff work schedules within budgeted labor
guidelines to ensure maximum productivity and revenue while
maintaining service standards and quality.
-Conducts and maintains inventory of all linens, in-room amenities
and cleaning supplies and place inventory orders when required.
-Works closely with maintenance department to ensure that
maintenance and repairs involving guest rooms and public areas are
-Ability to interpret and perform intermediate computer functions.
-Performs any other duties as requested by General Manager.