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Customer Service

Company: Moulton Niguel Water District
Location: Aliso Viejo
Posted on: May 1, 2021

Job Description:

Summary The District is seeking qualified candidates for a temporary part-time Customer Service Field Technician. Please note that all temporary positions are authorized to work a maximum of 960 hours per fiscal year (July 1 to June 30). Under the direction of the Superintendent of Operations, and the supervision of the Customer Service Field Supervisor, performs field duties related to customer service such as meter reading, maintenance and replacement. This is the entry-level classification in the job series. Incumbents work under close supervision as they learn and perform a limited range of tasks. Familiarization with the District's facilities, policies and procedures is required at this level. As an entry-level classification, this is a fantastic opportunity for those seeking to begin a career in water. At Moulton Niguel we strive to engage, educate, and empower the next generation of water professionals through our Future Leaders of Water (FLOW) Initiative. The FLOW Initiative encourages future talent to consider water as a career and equip those already in the industry with the leadership skills necessary to maintain our safe water supply and make it sustainable. Please see our FLOW Intiative video below: Essential Functions The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position.

  • Ability to follow meter reading routes according to schedule, utilizing district meter reading equipment; must have the competence to download and upload meter reading data; perform meter maintenance as needed.
  • Ability to create work orders and navigate the District's billing system.
  • Ability to use a variety of hand tools safely.
  • Hand delivers notices to residences regarding delinquent payments, overdue application cards, and/or checks returned due to insufficient funds; turn off water meters for non-payment on "seal day".
  • Participate in the District's meter change out project; install and replace 5/8" through 10" water meters.
  • Accountable for maintenance of tools and supplies assigned to truck; assure that the vehicle is equipped on a daily basis with equipment needed for assigned tasks.
  • Respond to emergencies during and after work hours consistent with the Incident Command System (ICS), Standardized Emergency Management System (SEMS), and National Incident Management Systems (NIMS).
  • Ability to successfully accomplish standard operating procedures as assigned by Supervisor.
  • Work varying shifts, nights, weekends, holidays, overtime, and respond to call backs.
  • Ability to install and maintain meter reading systems including AMR and AMI systems.
  • Assist with hose-to-hose connections and minor waterline repairs; assist in contacting customers on routine shutdowns and maintain contact with Customer Account staff.
  • Perform other duties as assigned. Qualifications One single guiding principle in every search for new Moulton Niguel Water District team members is identifying those applicants that are humble, motivated, and hard-working. Moulton Niguel expects new team members to uphold its workplace culture of an environment in which all employees interact with co-workers, supervisors, and the public in a positive, cooperative, and supportive manner. Any combination of education and experience that would likely provide the required knowledge, skills and abilities (KSAs) may be qualifying. A typical way to obtain the KSAs is:
  • High school diploma or equivalent certificate.
  • Must possess and maintain a valid California driver's license and a safe driving record.
  • Possession of California State Water Resources Control Board (SWRCB) Water Distribution Grade D1 Certificate, or have the ability to obtain within 18 months of job placement.
  • Prior work experience or mechanical aptitude in a position requiring the application of skills necessary to perform the above duties.
  • Ability to take direction and follow through on one's own to complete assigned duties. Physical Qualifications Position requires the ability to work in a field maintenance environment with the ability to carry, push, pull, reach, and lift equipment and parts weighing up to 80 pounds. Must be able to stoop, kneel, crouch, crawl, and climb during field maintenance and repair work. Must be able to stand and walk for extended time periods. Must have hearing, vision, and eye-hand coordination sufficient to operate equipment and maintain good awareness during maintenance and repair jobs. Must have the ability to effectively communicate verbally with District staff in face-to-face, one-on-one settings. Must be able to work in an environment that could produce exposure to dust, dirt, significant temperature changes and inclement weather.

Keywords: Moulton Niguel Water District, Aliso Viejo , Customer Service, Hospitality & Tourism , Aliso Viejo, California

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