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Product Manager I

Company: UST Global
Location: Aliso Viejo
Posted on: November 21, 2022

Job Description:

Product Manager (Encounter Product Specialist)

(UST SO Title) Product Manager I

Who we are:


At UST HealthProof, you will join a fast paced, growing company in our mission to reshape the future of health insurance through significantly reducing administrative costs and building better healthcare experiences for our health plans customers and their members. By creating a modern, cloud based, Best-In-Class core administration ecosystem, we have made healthcare more affordable and helped our health plans operate more efficiently. Through member and provider touchpoints with less friction, we have created real impact for member.

UST HealthProof is run by leaders with strong health plan and technology background with a start-up mindset and an environment of support where individual growth is nurtured. You will be supporting our proven core admin solutions and business process-as-a-service (BPaaS) operations to provide transparency, improve operational efficiency, break down operational barriers to scale and drive strategic growth.

You Are:

A Product Manager, that will help successfully deliver a Medicare Encounter Product. You need to understand the Medicaid Encounter business and be responsible for guaranteeing the success of a specific product or product line. You should product experts with a powerful capability to make strategic decisions based on market and competitor analyses

You should have good understanding of encounter submission to the state for a health plan. You should have good written and verbal communication skills and be able to interact with external clients. You should be a complex problem solver who's able to grasp customer needs and brainstorm ways to fulfill them.

The Opportunity:

* Resolve L1 Incident and service requests within agreed SLA.
* Monitor customer infrastructure using tools or defined SOPs to identify failures and mitigate the same by raising tickets with defined priority and severity.
* Update SOP with updated troubleshooting instructions and process change.
* Mentor new team members in understanding customer infrastructure and processes.
* Perform alert analysis for driving incident reduction.
* Manage Product Owners and Senior Business Analysts to apply techniques to analyze requirements, system capabilities, workflows, and functional limitations. Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and or viewpoints.
* Develop product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
* Prioritizes and maintains the sprint backlog for assigned products, balancing the requirements of stakeholders.
* Leads the product functional design process based on an intimate knowledge of the users and technology.
* Understand Medicaid state policies/process to carry out depth research and analysis to develop Encounter Product.
* Develops and drives the Product Vision that addresses cross-domain market needs with strong business viability, in line with the Product/Platform Portfolio and guidance from Managers. As an active team contributor, leads the product teams in delivering the desired product outcomes from initial inspiration to implementation and support. A strong evangelist of Product & Platforms Division's Vision and Philosophy.
* Owns the Value and Viability Risks and Manages the Product Lifecycle, under guidance from Product Manager II.
* Devises the product vision and approach, after sound product discovery through modern product discovery practises.
* Defines and drives and efficient, scalable, and feasible product development approach in collaboration with Product Technology, Data Science and Product Design for early feasibility risk and end-user validations.
* Develops the core positioning, messaging, and value propositions for the product by identifying target market requirements through modern product management practices, including Discovery Sprints, Rapid Prototyping, etc.
* Defines the Product Value Roadmap for the different Phases and Stages
* Drafts user stories and ensures they are clearly understood by the cross functional product teams.
* Drives the product GTM strategies in agreement with the Product Manager II.
* Implements the Pricing Strategy for sound product adoption and viability.
* Models/displays strong product value and viability for investment approvals at critical go/no-go junctures.
* Tracks/Drives Product Metrics &Success goals as under the guidance from Product Manager II.
* Adherence to modern product management practises and standards; provide periodic status updates.
* Ensure career progression for APMs, via focused mentoring and grooming
* Perform product demos to customers.
* Drives strategies for sustained product innovation and high-end user satisfaction scores.

What you need:

* Excellent knowledge in Medicaid Encounter submission to state
* Expertise in Elicitation of Business requirements by collaborating with Business sponsors. Expertise to compare and document different business solutions and document them
* Experience in understanding and evaluating high level technical process flows
* Identify various possible business scenarios and document it.
* Product Management and Knowledge on agile process framework and JIRA tool.

What we believe:

We're proud to embrace the same values that have shaped UST since the beginning. Since day one, we've been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do.


We will listen, learn, be empathetic and help selflessly in our interactions with everyone.


Through business, we will better the lives of those less fortunate than ourselves.


We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

Keywords: UST Global, Aliso Viejo , Product Manager I, Executive , Aliso Viejo, California

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