Service Reliability Engineering Manager
Company: Sony Interactive Entertainment America
Location: Aliso Viejo
Posted on: June 21, 2022
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Job Description:
Why PlayStation?PlayStation isn't just the Best Place to Play -
it's also the Best Place to Work. Today, we're recognized as a
global leader in entertainment producing The PlayStation family of
products and services including PlayStation5, PlayStation4,
PlayStationVR, PlayStationPlus, acclaimed PlayStation software
titles from PlayStation Studios, and more.PlayStation also strives
to create an inclusive environment that empowers employees and
embraces diversity. We welcome and encourage everyone who has a
passion and curiosity for innovation, technology, and play to
explore our open positions and join our growing global team.The
PlayStation brand falls under Sony Interactive Entertainment, a
wholly-owned subsidiary of Sony Corporation.SRE as defined by SIE:
https://www.sie.com/en/blog/sie-engineering-what-is-sre-and-how-it-supports-our-global-players/Sony
Interactive EntertainmentFuture Technology GroupService Reliability
Engineering ManagerAliso Viejo, CAAs a part of Sony Computer
Entertainment, the Future Technology Group (FTG) is leading the
cloud gaming revolution, putting console-quality video games on any
device, from TVs to consoles to mobile devices and beyond.Our
Service Reliability Engineering team plays a significant role in
delivering on the promise of a great cloud gaming experience to our
customers. We do this by influencing design and operational
decisions towards the overall stability of the gaming service.We
expect our SREs to have opinions on the state of our network, what
we are doing right, and what can be improved. They are empowered to
say when new features are ready for production, and work with other
teams to ensure the quality of production releases. As an SRE
manager, you will provide technical leadership and be able to
influence decisions about the S/W engineering process as well as
provide leadership in and Operational processes. In this leadership
role you will be influencing the outcome of Service Delivery and
S/W automation engineering.ResponsibilitiesBuild and manage a team
of engineers across many time zones who work to analyze and
maintain service stability by documenting policies in a 24/7/365
operation.Own the day-to-day health, uptime and reliability of all
networks, servers, storage, and ancillary infrastructure to fulfill
the mission of unyielding site stewardship.Work closely with
multi-functional teams collaborating on negotiate requirements,
specifications, schedules, quality, and technical acceptance
criteria.Work closely with Project Management, Operational and
Engineering peers to develop innovative technical solutions that
meet FTG's needs with respect to functionality, performance,
scalability, and reliability.Identify tactical issues and emerging
areas of concern.Develop reports and feedback to inform technical
solutions that meet design needs.RequirementsBS in Computer Science
or equivalent experience preferred.Proven experience managing an
operations organization in a 24/7 global infrastructure as well as
a record of individual technical achievements.A strong background
in Internet service deployments and a deep understanding of Linux
and Internet technologies.A natural team leader who can motivate
and encourage personal advancement.Excellent project management
skills and the ability to work in a fast-paced and hectic work
environment.Capable of technical deep dives into code, networking,
systems, and storage with very experienced engineers.Capable of
leading a discussion with executive management.Demonstrated
experience in network and large-scale Linux system troubleshooting
and maintenance practices.Must be willing to travel to domestic and
international datacenters and office locations.#LI-TP1Equal
Opportunity Statement:Sony is an Equal Opportunity Employer. All
persons will receive consideration for employment without regard to
gender (including gender identity, gender expression and gender
reassignment), race (including colour, nationality, ethnic or
national origin), religion or belief, marital or civil partnership
status, disability, age, sexual orientation, pregnancy or
maternity, trade union membership or membership in any other
legally protected category.We strive to create an inclusive
environment, empower employees and embrace diversity. We encourage
everyone to respond.PlayStation is a Fair Chance employer and
qualified applicants with arrest and conviction records will be
considered for employment.
Keywords: Sony Interactive Entertainment America, Aliso Viejo , Service Reliability Engineering Manager, Executive , Aliso Viejo, California
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