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Senior Interactive Project Manager

Company: Five & Done
Location: Aliso Viejo
Posted on: May 15, 2022

Job Description:

Five & Done is a design and technology studio with offices in Orange County and Dallas, TX. As we continue to grow, we're looking for a Senior Producer/Project Manager to join our team and help us create websites and software products for name brand clients across a wide range of industries, including automotive, video games, and musical instruments.

This is a great opportunity for someone who has managed software and marketing projects since Barack Obama was elected and is looking to take on new responsibilities overseeing and leading entire client portfolios while closely working with and mentoring junior producers.

We describe our process as collaborative, solutions-oriented, and creative, with a focus on high-quality problem solving. But then again, lots of organizations say that. With us, if we're not achieving that, we'll look to our team, and especially senior members like this one, to revisit our processes and make them better.

To do that effectively, we're looking for a candidate who has a strong understanding of UX and UI design, software development, and quality assurance so they can effectively manage, and knowledgeably speak to, what we do and how we do it. This is someone that can spot opportunities and communicate ideas effectively; that recognizes good client management is more than just happy hours and status calls; that doesn't just report on what the team is doing, but contributes to the solution as a member of that team; that is comfortable expressing their opinion.

We're all still working from home, but eventually this role will work out of our office in Aliso Viejo as part of our hybrid work schedule.

Your Roles and Responsibilities
Partner with clients to help them identify what their goals really are, and then achieve them, leaving them happy they chose to partner with us
Do the traditional PM stuff: put together budgets, write SOWs, lead status meetings and scrum ceremonies, keep clients informed, track hours and costs, etc.
Serve as primary client liaison, managing their requests, translating them into well-defined and well-documented requirements, then working with our UX, Design, Development and QA teams to deliver on them
Consistently and effectively manage internal and external requirements and expectations
Collaborate with internal teams to identify ways to better serve our clients, as well as identify areas we need to improve to do so
Use tools like JIRA, Confluence and Azure DevOps, Smartsheet, and Float to keep the trains running on time
Maintain process and project documentation as needed
Support QA and UAT efforts to ensure requirements and objectives are met, because champions finish strong
Put your years of experience to good use to identify potential issues or risks and remove (or avoid) roadblocks
Be the first point of escalation for internal and external teams to aid in addressing problems or concerns quickly
Work on projects with our junior producers, helping them grow and learn the lessons you wish someone taught you.
Stay on top of trends in technology, marketing, and social media and help us evolve to consistently remain at the forefront of our industry
Make sure our high standards for quality are always upheld.

Your Qualities and Qualifications
You have 8+ years of experience in digital project management and managing cross-functional teams in a marketing, IT, or design agency
You have 2+ years of experience mentoring more junior project managers/producers
You've worked in an agile environment and have done at least one certification program
Though you're not a designer, you can explain the differences between Photoshop and Figma, and can even share a few pros and cons for reach
You can explain at least a few of these abbreviations: API, ADO, AWS, JS, CSS, BDD
You've worked with Content Management or E-commerce Systems of varying degrees of complexity and probably have strong thoughts on WordPress (one way or another, we'd like to hear them)
In previous roles, you've ended up being the person everyone goes to when they need to depend on someone
You have opinions on different task management apps
You can evaluate client and project needs and recommend, and defend, a suitable project methodology (Agile, Waterfall, Kanban, etc.)
You're proactive and solution-oriented when managing issues
You're level-headed and positive with a calm attitude under pressure
You bring a blend of strategic and tactical thinking, creative and analytical reasoning, a deep knowledge of design and development, and a love of data
You are collaborative, love team building, fostering team engagement, ownership and accountability
You use a consultative approach with stakeholders
You have war stories

Keywords: Five & Done, Aliso Viejo , Senior Interactive Project Manager, Executive , Aliso Viejo, California

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