Delivery Manager I

Company: UST Global Inc
Location: Aliso Viejo
Posted on: November 19, 2020

Job Description:

UST Global is looking for an experienced Delivery Manager with the below skills:

Ensure Delivery Quality: Accountable for the quality of all the deliverables from the portfolio
Portfolio Management: Ensure that a delivery structure is place for the team in order to properly manage the different programs/projects under the portfolio. Provide overall portfolio level leadership and direct project teams towards high quality deliverables within committed timelines
o Quality Assurance: Define and execute desired quality assurance processes to ensure that the deliverables are completed in accordance with Customer requirements
o Quantitative Project Management: Define and track Portfolio/Program level Metrics and SLAs. Analyse root causes in case of any deviations and track the corrective actions to closure
Manage Financials: Accountable for overall profitability of the portfolio
o Portfolio Profitability: Ensure that the account runs within the margin set in the AOP. In case of any margin issues, define margin improvement plans and track to closure
o Portfolio Growth: Work with Client Partner & Sales team and identify opportunities for portfolio growth. This includes identifying new engagements within the portfolio and identify new opportunities in other areas within the account. Contribute to pre-sales activities, proposal development & submission, and any other activities towards closing the deal
Ensure Customer Satisfaction: Apply suitable customer relationship management practices per mutually agreed objectives with customer
o Customer Relationship: Build rapport with Customer stakeholders and maintain good business relationship
o Stakeholder Management: Ensure that Customer expectations are identified, tracked and managed to ensure customer satisfaction.
o Customer Escalation management: Act as the point of contact for any customer escalations or delivery issues. Ensure that the any customer concerns/escalations are addressed in a timely manner with reasonable resolution to customer
Streamline Operations
o Sourcing and Resource onboarding: Partner with Resource management, Sourcing and other internal/external partners to identify, screen and onboard the right people to the team
o Contract Negotiation: Contribute to contract documentation and negotiation
o Internal process compliance: Ensure that internal organizational processes and policies are followed within the portfolio. Take corrective action and track to closure in case of any deviations
Manage team & provide leadership
o Team building: Define team structure, Career Plans and manage opportunities for growth for the team
o Leadership: Inspire and motivate the team and ensure a safe working environment is provided. Provide coaching/mentoring to program and project managers
o Performance management: Define and track the overall performance of the team with the objective of building a high-performing team

Required:

Education: Bachelors degree in Engineering or Computer Science

Professional Background:

Must have background in Application Development and Testing for 8+ years

12+ years of experience in IT Industry

Project Management skills:
More than 3 years of experience in managing large projects ($1M+) and multiple teams
Must have certification in Project Management (PMP) and Scrum (CSM, ASM or similar)

Soft Skills:

Good communication skills Verbal and written

Must have good analytical and problem-solving skills

Good Interpersonal & people management skills

Must have good emotional intelligence

UST Global celebrates diversity and inclusion. We are an Equal Employment Opportunity employer. We welcome candidates to apply for employment from diverse backgrounds and believe your unique perspective adds to the richness of our company culture. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Keywords: UST Global Inc, Aliso Viejo , Delivery Manager I, Executive , Aliso Viejo, California