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Director of SaaS Implementations & Professional Services

Company: KORE1
Location: Aliso Viejo
Posted on: August 30, 2020

Job Description:

No 3rd Parties Direct Hire MUST be within commutable DRIVING distance- facetime in the office is required- but with a flexible schedule. The Director of SaaS Implementations Professional Services will oversee three main groups (all related to customer-facing implementations)- totaling 10-12 direct reports. If buzzwords like ldquoprocess design re-designrdquo, ldquochange managementrdquo and or ldquochange agentrdquo get you excited, and you have a track record of customer facing software implementation expertise- please read on HeShe will report directly to the CEO, will lead multiple software implementation teams across simultaneous customer engagements and be responsible for building and maintaining a team having the right mix of skill sets to meet our growing needs. This role will oversee implementation project management, professional services and supplier enablement- all while ensuring the general quality of the implementation service delivered to the customer. They will work closely with the customer success managers and account owners to generate project time estimates and define project milestones and deliverables. This person will also be called on to play a role on individual implementation teams as needed. A typical enterprise implementation consists of client configuration design, deploying the solution, integration, client personnel training UAT. Essential Job Functions Walk through walls to see initiatives through. Be a change agent- optimize current processes, remove obsolete ones, revamp implementation company wide. Actively engage with new business activities, including providing resource estimates capacity management oversight. Manage team allocation by ensuring that each associate has a manageable workload and reallocating resources as needed. Monitoring and managing team headcount to a functional budget. Work closely with other team members on various project and initiatives. Develop relationships across the organization and listen to the needs of internal and external customers. Cultivate open communication with customers, and business partners in an effort to identify opportunities to improve processes and methodologies. Establish clearly defined goals, objectives, responsibilities, competencies and development plans for each member on the team - Coach, mentor and develop team members. Ensure team members are appropriately trained to handle day to day activities. Provide coaching and performance feedback through one-on-one meetings, staff meetings and other communication as appropriate. Hire and retain top talent. Keep abreast of industry trends and best practices, market data and new product rollouts. Provide leadership to multiple implementations and facilitate the cross project cross functional team to develop and implement solutions to address our clients' requirements. Qualifications Bachelorrsquos Degree required in business or technical discipline. Masterrsquos degree preferred. Minimum of seven yearsrsquo experience in systems implementation and integration, process re-engineering or a related discipline. (either at an enterprise software provider or consulting firm). Previous team management experience. Project Management skills. Ability to travel 10 to 20 of time domestically (once travel is lsquonormalrsquo again) Demonstrated ability to successfully manage small and large-scale projects.

Keywords: KORE1, Aliso Viejo , Director of SaaS Implementations & Professional Services, Executive , Aliso Viejo, California

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