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IT Shared Services Director

Company: Pacific Life
Location: Aliso Viejo
Posted on: May 4, 2020

Job Description:

PacificLifeislookingtoinvestinbright,agilenewtalenttoensurewecontinuetoinnovateandstrengthenrelationships withourpolicyholders.It s in this spirit thatwe arecurrentlylookingto adda skilledIT Shared Services Director based in Aliso Viejo, CA.

The IT Shared Services Director will play a key role in Pacific Life s digital and workplace transformation, providing leadership, guidance, and direction to the Life Insurance Division Shared Services IT team across multiple sites.You ll primarily be responsible for ensuring the growth and increasing effectiveness of Level 2 support, Testing, IT automation engineering, and IT shared service functions.

You ll also establish near term plans and alignment with both technology and business strategic goals to ensure technology operations is well supported. You ll also develop and define creative technology solutions to enable growth and operational efficiency across departments.

If you re an expert in cloud-based internet tech, with the ability to drive agility in execution and ensuring solutions are flexible for the future, you re precisely who we re seeking. Further still, if you rerenowned for your technical and digitalexpertise and eager to exhibit your skills managing a full data transformation at one of the most renowned names in finance, you reideal for our team.

What You ll Do


Partner with key stakeholders to understand current & future needs and provide sustainable and cost-effective technology solutions

Oversee and mature technology matters related to the division s shared service functions; including Level 2 support, shared testing, IT automation engineering, and division specific infrastructure

Provide technical guidance to team as needed and responsible for ensuring ongoing development and growth of the team

Assist in evaluating new technology opportunities based on strategic need

Remain current on technology trends and capabilities; incorporating relevant findings into the division s IT strategy

Tech & Tools You ll Use

Application middleware platforms (.NET, WebSphere App Server, WebSphere MQ, JBoss, WildFly); Automation Engineering Platforms (Azure DevOps), Amazon Web Services Cloud)

Factors for Success


10+ years experience leading IT teams with increasing responsibility

BS or higher education; Certifications in one or more discipline: IT security [CISSP, other], enterprise architecture [TOGAF, other], and/or delivery/support methodology [ITIL, other] highly desirable

Background managing multiple technology areas, examples being application middleware platforms [e.g., .NET, WebSphere App Server, WebSphere MQ, JBoss, WildFly, MicroFocus], support teams, automation engineering platforms [e.g., Azure DevOps], testing functions, and solution architects

Cloud/AWS experience is a plus

Experience implementing strategy around organizing team effectiveness

Operate through influence in a boundary-less manner, leading technology teams to leverage skills and assets for maximum potential

Able to balance multiple demands from multiple departments to manage capacity, budget, and scalability to meet business objectives

Ability to manage and influence across, up, and down reporting hierarchy

A career atPacific Lifeis more than a job. You ll find those whoworkpassionatelyeach dayto drive ourcompanyforwardenjoyjobsecurity, flexible scheduling andgreat opportunities for career growth.If you reseeking a thriving career doing the type of meaningful work that s all too rare at a Fortune200 Company,you retheperfectculturalfit for our team.See how we harness the Power of Pacific to fulfill our shared purpose apply for one of our positions and grow your career with Pacific Lifetoday!#LI-DD


Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Keywords: Pacific Life, Aliso Viejo , IT Shared Services Director, Executive , Aliso Viejo, California

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