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IT Support Engineer

Company: Glaukos
Location: Aliso Viejo
Posted on: January 15, 2022

Job Description:

JOB DESCRIPTION How will you make an impact? The IT Support Engineer, based in Aliso Viejo, CA will have the will oversee the daily performance of computer systems. Additionally, answer user inquiries regarding computer software or hardware operation to resolve problems from both our employees at headquarters and internationally. The role will require increasingly greater participation in IT project work. We are looking for an IT Support Engineer to provide exceptionally high quality, desktop, laptop and application support to internal users, and who will embrace professional growth by engaging in project work. What will you do? Develop training materials and procedures, or train users in the proper use of hardware or software Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities Investigate and resolve problems or to provide technical assistance and support Welcome growth challenges by engaging in project work, while balancing desktop support. Refer major hardware or software problems or defective products to vendors or technicians for service Assist with onboarding of new employees Make recommendations of hardware and software for the organization Perform desktop and laptop system deployments including hardware and software configuration Provide regular updates on the status of tickets, open issues and projects Perform troubleshooting of supported desktop operation systems and applications How will you get here? Bachelor's degree, preferred 2+ yrs. experience in an IT Support role Able to plan and prioritize workload with minimal supervision Excellent customer service skills ***Please note, Glaukos compensation ranges were not directly given to LinkedIn and are estimated ranges from similar roles. Glaukos provides competitive industry and functional compensation. Please apply and inquire with your recruiter.*** Generous. Innovative. Leadership-driven. Family-oriented. Socially responsible. These are just a few of the terms our employees use to describe their experiences as a part of the Glaukos family. Those may seem like big aspirations, but here at Glaukos, we recognize the deep significance and profound meaning that comes from knowing that we can make a meaningful difference by helping improve eyesight of people worldwide. And because we're a rapidly growing company with a dynamic, fast-paced culture, individual employees here are empowered with more diverse and enriching challenges than might not be possible at a larger company, and more fulfillment in knowing every person and every task is directly tied to making a difference in the life of others. We offer competitive salary (based on experience), bonus eligibility, medical/dental/vision, life insurance, stock options, 401(k) Employer Match, Employee Stock Purchase Program, generous paid time off & paid holidays as well as time-off to volunteer in the community, plus the opportunity to work for a company that is pioneering a new glaucoma treatment class! Check out our profile on The Muse to get an inside look at our company culture. Glaukos has been named one of the Top Workplaces by the Orange County Register for the past 3 years! Glaukos Corporationis an Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.ABOUT US Founded in 1998, Glaukos Corporation is an ophthalmic medical technology and pharmaceutical company focused on novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases. Our company was the first company to bring to market Micro-Invasive Glaucoma Surgery (MIGS), the micro-invasive procedure which revolutionized the treatment and management of glaucoma. In 2012, we launched our first MIGS device-the iStent --in the United States, followed by our next-generation iStent inject - device in September 2018 and iStent inject - W in September 2020. In November 2019, Glaukos acquired Avedro, maker of the first and only FDA-approved cross-linking technology for progressive keratoconus. And we continue to seek to leverage our platform technologies to build a comprehensive and proprietary portfolio of micro-scale surgical and pharmaceutical therapies for glaucoma, corneal health, and retinal diseases. Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol "GKOS". Our global headquarters is located in San Clemente, California with additional locations in Waltham and Burlington, Massachusetts.Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex including sexual orientation and genderidentity, national origin, disability, protected Veteran Status, or any othercharacteristic protected by applicable federal, state, or local law.

Keywords: Glaukos, Aliso Viejo , IT Support Engineer, Engineering , Aliso Viejo, California

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