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Representative, Accounts Receivable

Company: Metagenics
Location: Aliso Viejo
Posted on: March 16, 2020

Job Description:

SummaryMetagenics is a global lifestyle medicine company, offering products and programs exclusively to health care practitioners. For over 30 years, we have been driven by a scientific concept: How the right nutrition can help people realize their best health possible. We don't compromise on safety, efficacy, or quality - to make sure that we deliver the best results possible. Time after time. Bottle after bottle. We carefully monitor all products to assure purity and safety, from formulation and ingredient selection all the way to the final product.--We offer more educational support for health care professionals than anyone else in our field - keeping them in touch with the latest research and nutritional approaches to help manage todays most common illnesses. Metagenics is dedicated to helping people live a happier, healthier life by realizing their genetic potential.--ResponsibilitiesPositive Overview:--The primary function of the Cash Application/AR Representative is to promptly and accurately receive, post and process adjustment(s) to customer accounts. Research and resolve discrepancies on customer accounts, including but not limited to the resolution of credit balances. Provide account details to both internal and external customers.--What youll do:--

  • Responsible for processing 3rd party payment transactions daily
  • Responsible for processing Chargebacks for IL, BA & Canada
  • Ensure all payments assigned to this position (EFT, Lockbox, Credit Card, etc) are posted accurately and timely to the customer accounts. Provide accurate and timely information to the accounting team, customers within company guideline and other teams related to any exceptions to the daily process
  • Seek assistance from the accounting manager and/or designated lead/team member on unresolved issues and provide a list of open items weekly
  • Be open to learn other processes such as ACH or EFT payments received from our customers. Directly assist Customer Service with ACH terms or other payment questions
  • Ability to Export daily data, ACH activity, AR manual payments and have knowledge of ERP System (order entry payment detail processing) and banking processes. The data exports are to be completed no later than 4:45 PM. Ability to facilitate release of the days activity to the Companys bank
  • Responsible for processing weekly non-WePay and monthly payments
  • Follow up on Credit Card Hold Queue in IL & Canada
  • Ability to learn and understand where banking information is stored in various systems and troubleshoot/identify any issues/exceptions that arise
  • Ability to learn and understand the difference in the types of payments processed
  • Review monthly web and regular account aging to identify set up or processing issues
  • As needed, collaborate with the e-commerce, customer service department and accounting manager to resolve any issues relating to delinquency on all types of accounts
  • Process payments from our customers toward their account balance and address any account issues with the customer or accounts receivable team members. Payments may be made by credit card, ACH, COD add-on, and the Companys lockbox
  • Working knowledge of how to process each payment and adjustment type
  • Required to track shipments, reconcile customer accounts, provide invoices and/or statement copies to customers, review payment application, propose account adjustments, etc.
  • Identify errors, payment issues and troubleshoot accounts and inform the accounting manager to facilitate process improvement changes on weekly or monthly basis. Ability to assist manager with back up support, example and clearly communicate the scope of the issue. Ability to provide reasonable back up and work for audits as needed and directed by manager
  • From time to time, troubleshoot issues that arise in connection with customer accounts or company audits. This will require interaction with various departments within the Company including (but not limited to) customer service, warehouse, sales, and other individuals within the accounting/finance department
  • The majority of the Companys cash receipts are mailed into the Companys lockboxes. Each day the cash Application/ AR representative downloads the daily deposits and post payments to the customer accounts
  • Expected to post payments as instructed by the customer and according to company policy. If the payment posting instructions provided are unclear or not valid, or if the customer has not provided sufficient detail to facilitate the accurate posting of the payment, the cash application representative is expected to contact the customer for clarification. Before posting payment, if different from regular processes, must always seek approval from manager
  • Seek assistance from credit/collection personnel or the accounting manager when unclear payments or payments on accounts with serious delinquency or accounts in bad debt status.
  • Other duties and responsibilities may be assigned as business needs may arise
  • Under the direction of the accounting manager, the cash application representative must post and/or process customer payments to the appropriate accounts and resolve account issues accurately and timelyYoull love this job if youre:--
    • A strong communicator and collaborator and work effectively with all members of the organization, from individual contributors to top execs
    • Highly analytical and strategic. Your problem solving skills are unparalleled
    • You always maintain a friendly disposition even (and especially) under pressure
    • Quick on your feet!-- When problems arise, you reliably produce responses and solutionsWhat youll need:--Experience / Training / Education
      • Minimum High School diploma
      • Prior accounts receivable / cash posting experienceKnowledge of
        • Accounts Receivable and Cash application
        • Windows operating environment and MS Office products (Excel, Word, Access)
        • ERP systems and Cash posting process--Skills/Abilities
          • Good verbal and written communication skills
          • Detail oriented, independent and work under minimal supervision
          • Ability to work well in a team environment and follow company values
          • Ability to work courteously and professionally with external and internal customers
          • Have positive attitude and willing to learn new tasksPhysical requirements/working conditions:
            • Sits at a computer station, meeting table or work desk for more than two-thirds of each day
            • Stands and walks to other stations and departments throughout the day
            • Uses hands and fingers to operate computers and office equipment most of the day
            • May stoop or crouch to access files or storage
            • Requires clear vision at 20 inches or less with or without corrective lenses
            • Hearing and speech within normal ranges and sufficient for clear communication face to face and especially via the telephone
            • Lifts up to 10 pounds regularly; lifts 25 pounds occasionally
            • Exposed to noise levels typical of office environmentsMental and reasoning requirements:
              • Uses critical thinking skills to work with documents and spreadsheets and interpret information furnished in written, oral, diagram, or schedule form
              • Expert problem-solving and data-analysis skills
              • Able to set goals based on available information and to plan work in order to meet deadlines
              • Able to formulate appropriate responses to requests for data, services and information from internal or external customers with a wide range of personalities and demeanors
              • Able to project likely future occurrences based on current or historical data
              • Able to work independently and react quickly to changing priorities with a consistent sense of urgencyMetagenics, and its companies are committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Metagenics--takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.--#LI-POSTIND123

Keywords: Metagenics, Aliso Viejo , Representative, Accounts Receivable, Accounting, Auditing , Aliso Viejo, California

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